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Linn's Lingerie HomepageFree Next Day DeliveryReturns and ExchangesTerms and ConditionsContact us

Returns Policy Revised and Updated January 2012


The Linn's Lingerie Returns Policy


Linn's Lingerie understand that a good and reliable returns policy is what helps maintain great customer service. This is why we offer our customers a full refund, exchange or store credit, if your lingerie items are not to your liking. We understand that not all lingerie manufacturers size their products the same, so we hope our returns policy will give all our customers peace of mind when shopping with us.


Important: Please either add 'service@linnslingerie.co.uk' to your contacts list/address book or regularly check your spam/junk folders. This is due to many email clients 'junking' emails sent from new addresses. Thank you.


Full refund: As long as the items being returned meet our returns policy, a full refund will be issued

Size/Product Exchange
= We'll exchange the item that doesn't fit for a different size (offering store credit if desired size is unavailable).


Store Credit = We'll award immediate store credit to the exact value of the product that didn't fit!

Linn's Lingerie will be happy to accept any returns as long you (the customer) and the product/s you wish to return, have met the following requirements:
(please be aware that all products are fully inspected before they are despatched to our customers)

You (the customer) have:

- Contacted us about your return within 7 days from the date you received your item/s

- Accepted the expense of the return delivery

- Ensured items for return are in perfect condition with no smears, marks or tears

- Ensured items for return have all added extras that accompany the main product, still wrapped up and sealed in their original packaging (for example, a corset (main product) may be removed from it's cellophane packaging, but stockings/thongs/g-strings/shorts etc. must still be fully packaged and sealed.

- Ensured items for return are free from the smell of smoke, perfume and other odour.

Please return your products to:

Linn's Lingerie
24 Sea Crest Road
Lee-On-The-Solent
Hampshire
PO13 8HH

Please remember that you will need to pay for the postage and obtain proof of postage from your post office or chosen courier.


We are unable to accept returns on the following:


Made-to-Order Products: All products that are made-to-order and that contain the text "Made to order" can not be returned or exchanged. Please feel free to contact us about sizing before placing your order.


Male and Female Sex Toys - Due to health and hygiene laws we are unable to accept returns of sex toy/adult furniture items unless faulty.


Special Offers/SALE - All Linn's Lingerie products that are in a "SALE", and/or "SPECIAL OFFERS" section and that contain the text "SALE" or "SPECIAL OFFER" within their product preview text and/or product page description, are final sales and will not be eligible for return, refund or exchange.


Goods Lost via Post or Courier

While Linn's Lingerie have no control or responsibility over any courier, we will offer a re despatch of any item/s that have been proven to have been lost in post/transit. If you think your item/s have been lost in post/transit, we'll ask you to wait 15 working days from the point of your orders despatch, so we can thoroughly investigate your order. If our courier has no record of a delivery to your address, we'll re despatch to you immediately.

Goods Damaged via Post or Courier

Although postal damage is very rare, we will also aid you as best we can to claim for any postal damages that may occur.

Customs Charges

Customs charges may be added to certain items that are imported from outside of the EU. Please Note: You will be made aware of any products that will need to be imported to you from outside the EU. This information will clearly be displayed on the items product page, above or below the delivery/shipping details.

This does not effect your statutory rights

If you have any questions about returns, then please feel free to contact us

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